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Conflict, Social Networks, and Communication Technologies

Course number: K4212

This course will analyze the relationship between conflict and communications technologies. It will explore the challenges that individuals face in using online technology for collaboration and conflict mediation purposes. It will show how recent software innovations can facilitate knowledge acquisition, network building, and the analysis and presentation of conflict-related data. Finally, it will analyze contemporary cases where developments in communications technologies have played a critical role in exacerbating and/or resolving conflicts. The course will also instruct students in the use of social software (such as blogs, wikis, and social bookmarking tools). The emphasis of the course is to provide practical examples and to challenge students to reflect on how these experiences and tools will be useful in their work environments.